Refund Policy

Refund Policy

You acknowledge and approve that where refunds are issued to your Payment Methods, Alliance Advisers' issuance of a refund receipt is only confirmation that Alliance Advisers has submitted your refund to the Payment Method charged at the time of the original payment and that Alliance Advisers has no control over when the refund will be applied towards your Payment Method's available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund and that such reimbursement assigning time frames may range from one business week to an entire billing cycle or longer.
Alliance Advisers will issue any refund to the same original Payment Method onto the original card/bank account you used to pay for us. If the original card/bank account and Payment Method are unavailable, Alliance Advisers will need an alternative bank account whose owner is the same as the one who paid us to proceed with the refund.

Incorporation Services

The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:

a. Alliance Advisers is not able to incorporate the Company for the Client; AND

b. Alliance Advisers has received all the necessary documents duly completed by the Client, including a copy of the Client's valid identity document, which has been authenticated according to the exact instructions of the Alliance team Agreement conduct about the exercise of due diligence and any document which Alliance Advisers has requested from the Client, such as but not limited to utility bills not older than three months, his/her curriculum vitae, a bank reference letter (full documents required for incorporation as bellow); AND

c. The request for the refund after the payment of the incorporation fee by the Client.

The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming costs from the original charge and other charges (including consulting fee and a processed part of service…) if the following two conditions are met:

a. The Client requests a refund unilaterally; AND

b. The order is not claimed and processed by relevant parties yet, or if the order can be canceled without charges by appropriate parties.

Licensing Services

The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:

a. Alliance Advisers is not able to file the license application; AND

b. Alliance Advisers has received all the necessary documents duly completed by the Client, including all required certifications and authentications according to the exact instructions of the Alliance team about the exercise of due diligence and any document which Alliance Advisers has requested from the Client. AND

c. The request for the refund after the payment of the invoice fee by the Client.

The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming costs from the original charge and other charges (including consulting fee and a processed part of service…) if the following two conditions are met:

a. The Client requests a refund unilaterally; AND

b. The order is not claimed and processed by relevant parties yet, or if the order can be canceled without charges by appropriate parties.

Bank Account Opening and Support Services

The Client will receive a full refund of the Services fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:

a. Alliance Advisers is not able to process the application for the Client to the chosen Bank(s) which is/are mentioned on the supported list of Alliance Advisers; AND

b. Alliance Advisers or the Bank has received all the necessary documents duly completed by the Client, including a copy of the Client's valid identity document, which has been authenticated according to the exact instructions of the Alliance team about the exercise of due diligence and any document which Alliance Advisers has requested from the Client, such as but not limited to credit card statement, utility bills, work contract, Certificate of Incorporation or other evidence of the economic origin of the funds; AND

c. The request for the refund after the payment of the services by the Client

The Client will receive a full refund of the banking support fee minus the payment gateway/ incoming costs from the original charge and other charges (including consulting fee and a processed part of service…) if the following two conditions are met:

a. The Client requests a refund unilaterally; AND

b. The order is not claimed and processed by relevant parties yet, or if the order can be canceled without charges by appropriate parties

Virtual Office, Telephone/Fax Services

The Client will receive a full refund of the service fee minus the payment gateway/ incoming costs from the original charge and other charges (including consulting fee and a processed part of service…) if the following two conditions are met:

a. The Client requests a refund unilaterally, AND

b. The order is not claimed and processed by relevant parties yet, or the order can be canceled without charges by appropriate parties

Other Services

We will issue a refund for other services if we cannot deliver services to you. If services have been provided and informed to you via email, such services payment shall not be refunded.

The Client will receive a full refund of the service fee minus the payment gateway/ incoming costs from the original charge and other charges (including consulting fee and a processed part of service…) if the following two conditions are met:

a. The Client requests a refund unilaterally, AND

b. The order is not claimed and processed by relevant parties yet, or the order can be canceled without charges by appropriate parties.

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